Terms of service
Last modified: February 15, 2024
TERMS OF SERVICE
This page describes the Terms of Service that apply to your use of any of our services. By using our services you agree to these terms on top of any other terms that apply to a specific service you are using. If you use our services on behalf of your company, your company agrees to them too.
These Terms of Service (“Terms of Service”) are a legal agreement between you, as a current or prospective customer of American Garage Door’s services (“you,” “your”) and govern your use of American Garage Door’s services, including facilitating connections between customers and local garage door service providers, and any other products and services (collectively, the “Services”). If you are using the Services on behalf of a business, you represent to us that you have the authority to bind that business or entity to these terms and that the business accepts these terms. By using any of the Services, you agree to these Terms of Service and any policies referenced within (“Policies”), including our Privacy Policy and Cookies Policy and terms that limit our liability and require individual arbitration for any potential legal dispute, which are collectively incorporated herein by reference. You also agree to any additional terms specific to the Services you use (“Additional Terms”), such as those listed below, which become part of your agreement with us (collectively, the “Terms”). You should read all of our terms carefully.
These Terms shall apply to all the Services provided to you by American Garage Door (“Service Provider”).
- Revisions, Disclosures and Notices
We may amend the Terms at any time with notice that we deem to be reasonable under the circumstances, by posting the revised version on our website or communicating it to you through the Services (each a “Revised Version”). The Revised Version will be effective as of the time it is posted, but will not apply retroactively. Your continued use of the Services after the posting of a Revised Version constitutes your acceptance of such Revised Version. Any Dispute (as defined in this Terms if Use) that arose before the changes will be governed by the Terms in place when the Dispute arose.
We may provide disclosures and notices required by law and other information about your Service Provider Account to you electronically, by posting it on our website, pushing notifications through the Services, or by emailing it to the email address listed in your Service Provider Account. Electronic disclosures and notices have the same meaning and effect as if we had provided you with paper copies. Such disclosures and notices are considered received by you within twenty-four (24) hours of the time posted to our website, or within twenty-four (24) hours of the time emailed to you unless we receive notice that the email was not delivered. If you wish to withdraw your consent to receiving electronic communications, contact Service Provider Support.
- Services Offered
BH Home Solution Group DBA specializes in facilitating connections between customers and local garage door service providers. It is crucial to note that we do not provide any direct garage door services ourselves; rather, we act as an intermediary. For instance, if a customer in New Jersey submits a request for garage door service, we collect their information and forward it to a registered local garage door company, which is responsible for delivering the service.
- Service Fees
The service fees for connecting customers with local garage door service providers range from $29 to $125, depending on the nature and complexity of the service required (the “Service Fees”). However, it is important to understand that these fees are structured by the local service providers and may vary without notice.
- Order Process
You can create a service request by either filling out an online form, after which a representative from BH Home Solution Group DBA will contact them or by calling our customer service directly. This flexible approach allows you to get in touch with us in a manner that suits them best.
- Payment and Refund
BH Home Solution Group DBA does not facilitate payment processing or manage refunds directly. Instead, payment transactions are conducted between you and the local service providers we connect you with. After the service is completed, any applicable payment terms, including refunds or adjustments, will be handled solely by the local service provider. BH Home Solution Group DBA earns a commission based on these transactions and does not collect or remit sales tax.
- Service Provider Account Registration
To use our Services, you may need to create a BH Home Solution Group DBA Account. Your Service Provider Account to use the Services contains your information, which may include but is not limited to, your name and other personal or business information. You must provide accurate and complete information in response to our questions, and you must keep that information current. You are fully responsible for all activity that occurs under your Service Provider Account, including for any actions taken by persons to whom you have granted access to the Service Provider Account. We reserve the right to change the account type, and suspend or terminate the Service Provider Account of anyone who provides inaccurate, untrue, or incomplete information.
- Restrictions
You may not, nor may you permit any third party, directly or indirectly, to:
- export the Services, which may be subject to export restrictions imposed by US law, including US Export Administration Regulations (15 C.F.R. Chapter VII);
- engage in any activity that may be in violation of regulations administered by the United States Department of the Treasury’s Office of Foreign Asset Control (31 C.F.R. Parts 500-599). Prohibited activity includes but is not limited to the provision of Services to or for the benefit of a jurisdiction, entity, or individual blocked or prohibited by relevant sanctions authorities, including but not limited to activities in Iran, Cuba, North Korea, Syria, or the Crimean Region of Ukraine. If found to be in apparent violation of these restrictions, your account could be terminated and your funds could be held for an indefinite period of time;
- access or monitor any material or information on any Service Provider system using any manual process or robot, spider, scraper, or other automated means;
- except to the extent that any restriction is expressly prohibited by law, violate the restrictions in any robot exclusion headers on any Service, work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services;
- perform or attempt to perform any actions that would interfere with the proper working of the Services, prevent access to or use of the Services by our other customers, or impose an unreasonable or disproportionately large load on our infrastructure;
- copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post, transmit, resell or distribute in any way material, information or Services from Service Provider;
- use and benefit from the Services via a rental, lease, timesharing, service bureau or other arrangement;
- transfer any rights granted to you under these Terms of Service;
- use the Services for the sale of firearms, firearm parts, ammunition, weapons or other devices designed to cause physical harm;
- for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
- to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms of Service.
- to impersonate or attempt to impersonate Service Provider, a Service Provider employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).
- transfer any rights granted to you under the Terms of Service.
- use the Services for any illegal activity or goods or in any way that exposes you, other Service Provider users, our partners, or Service Provider to harm; or
- otherwise use the Services except as expressly allowed under these Terms or in violation of applicable laws.
If we reasonably suspect that your order or Service Provider Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your order or Service Provider Account, and any of your transactions with law enforcement.
- Compatible Mobile Devices and Third-Party Carriers
We do not warrant that the Services will be compatible with your mobile device or carrier. Your use of the Services may be subject to the terms of your agreements with your mobile device manufacturer or your carrier. You may not use a modified device to use the Services if the modification is contrary to the manufacturer’s software or hardware guidelines, including disabling hardware or software controls.
- Your Content
The Services may include functionality for uploading or providing suggestions, recommendations, feedback, stories, photos, documents, logos, products, loyalty programs, promotions, advertisements and other materials or information (“Content”).
You grant us and our subsidiaries, affiliates, and successors a worldwide, non-exclusive, royalty-free, fully-paid, transferable, irrevocable, perpetual, and sub-licensable right to use, reproduce, modify, adapt, publish, prepare derivative works of, distribute, publicly perform, and publicly display your Content throughout the world in any media for any reason, including to provide, promote, and/or incorporate into the Services. You retain all rights in your Content, subject to the rights you granted to us in these Terms of Service. You may modify or remove your Content via your Service Provider Account or by terminating your Service Provider Account, but your Content may persist in historical, archived, or cached copies and versions thereof available on or through the Services.
You will not upload or provide Content or otherwise post, transmit, distribute, or disseminate through the Services any material that: (a) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory, libelous, threatening, harassing, hateful, abusive, or inflammatory; (b) encourages conduct that would be considered a criminal offense or gives rise to civil liability; (c) breaches or infringes any duty toward or rights of any person or entity, including rights of publicity, privacy or intellectual property; (d) contains corrupted data or any other harmful, disruptive, or destructive files; (e) advertises products or services competitive with Service Provider’s or its partners’ products and services, as determined by us in our sole discretion; or (f) in our sole judgment, is objectionable, restricts or inhibits any person or entity from using or enjoying any portion of the Services, or which may expose Service Provider, its affiliates or its customers to harm or liability of any nature.
Although we have no obligation to monitor any Content, we have absolute discretion to remove Content at any time and for any reason without notice. Service Provider may also monitor such Content to detect and prevent fraudulent activity or violations of Service Provider’s Terms of Service. You understand that by using the Services, you may be exposed to Content that is offensive, indecent, or objectionable. We take no responsibility and assume no liability for any Content, including any loss or damage to any of your Content.
- Intellectual Property Infringement
We respect the intellectual property rights of others and ask you to do the same. We respond to all valid notices of such infringement, and our policy is to suspend or terminate the accounts of repeat infringers.
- Security
We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You provide your personal information at your own risk.
You are responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices and computer(s). You will immediately notify us of any unauthorized use of your password or Service Provider Account or any other breach of security. Notwithstanding these Terms of Service, in the event of any dispute between two or more parties as to account ownership, we will be the sole arbiter of such dispute at our sole discretion. Our decision (which may include termination or suspension of any Service Provider Account subject to dispute) will be final and binding on all parties.
- Privacy and Cookies Policy
When you process information that identifies or is reasonably capable of identifying an individual to Service Provider in connection with the Services (including information collected by Service Provider on your behalf), you agree to comply with applicable laws regarding the collection, use, disclosure, protection, and retention of this information. You acknowledge that you have reviewed and consented to Service Provider’s Privacy and Cookies Policy, which explains our practices with regard to any personal information you provide to us.
- Communications
You consent to accept and receive communications from us, including e-mail, text messages, calls, and push notifications to the cellular telephone number you provide to us when you sign up for a Service Provider account or update the contact information associated with your account. Such communications may include, but are not limited to requests for secondary authentication, receipts, reminders, notifications regarding updates to your account or account support, and marketing or promotional communications. You acknowledge that you are not required to consent to receive promotional texts or calls as a condition of using the Services. Call and text message communications may be generated by automatic telephone dialing systems. Standard message and data rates applied by your cell phone carrier may apply to the text messages we send you.
You may opt out of receiving promotional email communications we send to you by following the unsubscribe options on such emails. You may opt out of any promotional phone calls by informing the caller that you would not like to receive future promotional calls. You may only opt out of text messages from Service Provider by replying STOP. You acknowledge that opting out of receiving communications may impact your use of the Services.
- Modification and Termination
We may terminate these Terms of Service or any Additional Terms, or suspend or terminate your order, Service Provider Account, or your access to any Service, at any time for any reason. We may add or remove, suspend, stop, delete, discontinue, or impose conditions on Services or any feature or aspect of a Service. We will take reasonable steps to notify you of termination or these other types of Service changes by email or the next time you attempt to access your Service Provider Account. You may also terminate the Terms of Service and Additional Terms applicable to your Service Provider Account by deactivating your Service Provider Account at any time.
- Effect of Termination
If these Terms of Service or your order, Service Provider Account is terminated or suspended for any reason: (a) the license and any other rights granted under these Terms will end, (b) we may (but have no obligation to) delete your information and account data stored on our servers, and (c) we will not be liable to you or any third party for compensation, reimbursement, or damages for any termination or suspension of the Services, or for deletion of your information or account data. In addition to any payment obligations under the payment section of this Terms of Service, the following sections of these Terms of Service survive and remain in effect in accordance with their terms upon termination: Your Content, Intellectual Property Infringement, Effect of Termination, Ownership, Indemnity, Representations and Warranties, No Warranties, Limitation of Liability and Damages, Third Party Products, Disputes, Governing Law, Limitation on Time to Initiate a Dispute, Assignment, Third Party Service and Links to Other Web Sites, and Other Provisions.
- Your License
If applicable, we grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable license to use the software that is part of the Services, as authorized in these Terms of Service. We may make software updates to the Services available to you, which you must install to continue using the Services. Any such software updates may be subject to Additional Terms made known to you at that time.
- Ownership
We reserve all rights not expressly granted to you in these Terms of Service. We own all rights, title, interest, copyright, and other Intellectual Property Rights (as defined below) in the Services and all copies of the Services. These Terms of Service do not grant you any rights to our trademarks or service marks.
For the purposes of these Terms of Service, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights that may exist now or come into existence in the future, and all of their applications, registrations, renewals and extensions, under the laws of any state, country, territory or other jurisdiction.
You may submit comments or ideas about the Services (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited, and without restriction, that it will not place us under any fiduciary, confidentiality or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone.
- Indemnity
You will indemnify, defend, and hold us (and our respective employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and expenses (including without limitation reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in these Terms; (b) your wrongful or improper use of the Services; (c) your violation of any third-party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights; (d) your violation of any law, rule or regulation of the United States or any other country; (e) any third-party claims made by your Buyer regarding Service Provider’s processing of your customer/Buyer’s Personal Information in connection with providing you with the Services; and (f) any other party’s access and/or use of the Services with your unique name, password or other appropriate security code.
16. Representations and Warranties
You represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under these Terms of Service; (c) any information you provide in connection with the Services, including your business name, accurately and truthfully represents your business or personal identity under which you sell goods and services; (d) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business; (e) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; and (f) your use of the Services will be in compliance with these Terms.
- No Warranties
THESE TERMS OF SERVICE INCLUDE SERVICE PROVIDER, ITS PROCESSORS, ITS SUPPLIERS, AND ITS LICENSORS (AND THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, AGENTS, DIRECTORS, AND EMPLOYEES).
THE SERVICES ARE PROVIDED “AS IS” WITHOUT REPRESENTATION OR WARRANTY, WHETHER IT IS EXPRESS, IMPLIED, OR STATUTORY. WITHOUT LIMITING THE FOREGOING, SERVICE PROVIDER SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
SERVICE PROVIDER DOES NOT WARRANT OR GUARANTEE THAT THE SERVICES ARE ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, ERROR-FREE, WITHOUT DEFECT OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Service Provider does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party. Service Provider does not have control of, or liability for, goods or services that are paid for using the Services.
- Limitations of Liability and Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SERVICE PROVIDER BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE SERVICE. IN ALL CASES, SERVICE PROVIDER WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
UNDER NO CIRCUMSTANCES WILL SERVICE PROVIDER BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR SERVICE PROVIDER ACCOUNT, OR THE INFORMATION CONTAINED THEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF SERVICE PROVIDER IS LIMITED TO THE GREATER OF THE AMOUNT OF FEES EARNED BY US IN CONNECTION WITH YOUR USE OF THE SERVICES.
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
- Third-Party Products
If applicable, all third-party products included with the Services are provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its product. For service, support, or warranty assistance, you should contact the manufacturer directly. SERVICE PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH THIRD-PARTY PRODUCTS, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR CONDITION OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
- Disputes
“Disputes” are defined as any claim, controversy, or dispute between you and Service Provider, its processors, suppliers or licensors (or their respective affiliates, agents, directors or employees), including any claims relating in any way to these Terms or the Services, or any other aspect of our relationship.
- Arbitration
You and Service Provider agree to arbitrate any and all Disputes by a neutral arbitrator who has the power to award the same individual damages and individual relief that a court can
a) You and Service Provider agree that any and all disputes, claims or controversies arising out of or relating to this Agreement shall be submitted to JAMS, or its successor, for mediation, and if the matter is not resolved through mediation, then it shall be submitted to JAMS, or its successor, for final and binding arbitration pursuant to the clause set forth in Paragraph e below.
b) You and Service Provider may commence mediation by providing to JAMS and the other Party a written request for mediation, setting forth the subject of the dispute and the relief requested.
c) You and Service Provider will cooperate with JAMS and with one another in selecting a mediator from the JAMS panel of neutrals and in scheduling the mediation proceedings. You and Service Provider agree that they will participate in the mediation in good faith and that they will share equally in its costs.
d) All offers, promises, conduct and statements, whether oral or written, made in the course of the mediation by you or Service Provider, their agents, employees, experts and attorneys, and by the mediator or any JAMS employees, are confidential, privileged and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding involving you and Service Provider, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the mediation.
e) You and Service Provider may initiate arbitration with respect to the matters submitted to mediation by filing a written demand for arbitration at any time following the initial mediation session or at any time following 45 days from the date of filing the written request for mediation, whichever occurs first (“Earliest Initiation Date”). The mediation may continue after the commencement of arbitration if you and Service Provider so desire.
f) At no time prior to the Earliest Initiation Date shall either side initiate an arbitration or litigation related to this Agreement except to pursue a provisional remedy that is authorized by law or by JAMS Rules or by agreement of you and Service Provider. However, this limitation is inapplicable to a party if you or Service Provider refuses to comply with the requirements of Paragraph c above.
g) All applicable statutes of limitation and defenses based upon the passage of time shall be tolled until 15 days after the Earliest Initiation Date. The parties will take such action, if any, required to effectuate such tolling.
h) The number of appointed arbitrators shall be one or more in accordance with the said Rules of Arbitration.
- The seat, or legal place, of arbitration, shall be Miami, Florida.
j) The language to be used in the arbitral proceedings shall be in English.
- Governing Law
These Terms of Service and any Dispute will be governed by the laws of the state of Florida applicable herein, without giving effect to its conflicts of law provisions that might require the application of another jurisdiction’s laws.
- Limitation on Time to Initiate a Dispute
Any action or proceeding by you relating to any Dispute must commence within one year after the cause of action accrues.
- Assignment
These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you and any attempted transfer or assignment will be null and void.
- Third-Party Beneficiaries
No provision in these Terms of Service and any applicable Additional Terms is intended or shall create any rights with respect to the subject matter of these Terms of Service, and any applicable Additional Terms in any third party.
- Other Provisions
These Terms of Service, and any applicable Additional Terms or Policies, are a complete statement of the agreement between you and Service Provider regarding the Services. In the event of a conflict between these Terms of Service and any other Service Provider agreement or policy, these Terms of Service will prevail and control the subject matter of such conflict. If any provision of these Terms of Service or any Additional Term is invalid or unenforceable under applicable law, then it will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect. These Terms of Service do not limit any rights that we may have under trade secret, copyright, patent, or other laws. No waiver of any term of these Terms of Service will be deemed a further or continuing waiver of such term or any other term.
Your Comments and Concerns
For more information or questions about these terms please contact us at info@americansgaragedoors.com