Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website, phone numbers and services operated by BH Home Solution Group LLC, doing business as American Garage Door ("Company", "we", "our" or "us"). By using americansgaragedoors.com, booking a service, or communicating with us by phone or SMS, you agree to be bound by these Terms.

Company and contact: BH Home Solution Group LLC (American Garage Door), 18501 NE 25th Ct, North Miami Beach, FL 33160 · Phone: (888) 794-6420 · Contact form

1. Eligibility

You must be at least 18 years old and capable of entering a binding contract to request or receive services. If you book on behalf of a business or property owner, you represent that you are authorized to do so.

2. Services, quotes and scheduling

We provide garage door inspection, repair, maintenance and installation services. Any timeframe provided for technician arrival is a scheduling window; actual arrival may vary due to traffic, parts availability or prior emergencies. We may request photos, model numbers or measurements to prepare the correct parts.

Quotes may be provided verbally, by SMS or in writing. Unless otherwise stated, quotes exclude unforeseen conditions (for example, structural issues or hidden damage) discovered on site. Technicians will review scope changes with you for approval before proceeding.

3. Cancellations and rescheduling

You may cancel or reschedule by calling or texting us. Some services or special-order parts may require a deposit; if so, the deposit and any supplier restocking fees will be disclosed at booking and may be non-refundable once parts are ordered.

4. Pricing, invoices and payment

Prices depend on labor, parts, materials and applicable taxes and fees. Payment is due upon completion unless we agree otherwise in writing. We may accept cash, card, ACH or other methods as communicated at the time of service. If a balance remains unpaid, we may assess late fees as permitted by law and may use outside agencies to collect amounts owed; you agree to reimburse reasonable collection costs and attorneys' fees incurred in enforcing payment.

5. Service fees and estimates

• Free estimates. There is no charge for the visit, the inspection or the diagnosis, whether or not you go ahead with the work.
• No trip, call-out or diagnostic fee.
• No after-hours surcharge. The same prices apply day and night, on weekends and on holidays.
• Binding price. Before any work starts, the technician gives you a written price for the job and you approve it. The approved price is the price you pay. If the technician finds something that needs additional work, it is quoted separately and done only with your approval.
• Typical prices for common jobs are published on our pricing page. They include parts, labor and all fees; your exact price depends on the door, the parts and the work needed.

6. Warranty

We warrant the work we perform and the parts we supply as follows:

• Repairs: 6 months from the date of service on the parts we install and the labor to install them.
• New door installations: 1 year from the date of installation on the installation work. The door, opener and other products are also covered by their manufacturers' warranties, which we will help you claim.

Not covered: damage from vehicle impact, accidents, misuse or neglect; storms, floods, fire and other acts of nature; repairs, adjustments or modifications made by anyone other than us; parts or products supplied by the customer; normal wear of consumable items such as weather seals and remote batteries; and pre-existing conditions we pointed out but you chose not to repair.

How to make a claim: call us at (888) 794-6420 or use our contact page within the warranty period, with the date or invoice number of the original job. We will inspect the problem, and if it is covered we will repair it or replace the covered part at no charge.

This warranty applies to the original customer at the service address and does not limit any rights you have under applicable law.

7. Communications and SMS consent

By contacting us, booking service on our website or providing your phone number, you consent to receive non-marketing communications from us related to your request or service (for example, appointment confirmations, arrival notices, job status and invoices). Messages may be sent from our toll-free or local numbers using automated systems.

Consent and opt-out

• You can opt out of SMS at any time by replying STOP. You may receive a one-time confirmation text.
• For assistance, reply HELP or call us at (888) 794-6420.
• Message and data rates may apply. Message frequency varies with your use of our services.

If you opt out of SMS, we may still contact you by phone or email as needed to deliver services or comply with law.

8. Technician job notifications

Employees and independent contractors who perform services for us consent to receive internal job notifications (for example, new jobs, schedule updates and customer address details) by SMS as part of the dispatch process. This consent arises from the business relationship and onboarding documents. Technicians may opt out by notifying dispatch in writing; opting out may affect the ability to receive assignments.

9. Privacy

Your use of our site and services is also governed by our Privacy Policy, which explains what information we collect and how we use it. If these Terms conflict with the Privacy Policy, these Terms control solely as to conflicts related to service terms.

10. Acceptable use

• Do not misuse our services or interfere with their normal operation.
• Do not submit unlawful, defamatory or infringing content.
• Do not attempt to access non-public systems, data or accounts.

11. Intellectual property

All trademarks, logos, photos and content on our website are owned by the Company or our licensors and protected by intellectual-property laws. You may not copy, modify or redistribute site content except for your personal use in evaluating or receiving our services.

12. Third-party links and tools

Our site may link to third-party websites or use third-party tools (for example, payment processors, maps or review platforms). We are not responsible for their content or practices. Your use of third-party services is governed by their own terms and policies.

13. Disclaimers

EXCEPT FOR THE WARRANTY IN SECTION 6 AND AS OTHERWISE EXPRESSLY PROVIDED, OUR SERVICES AND SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT). We do not guarantee that any particular part, brand or timeline will be available, or that services will be uninterrupted or error-free.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 3 MONTHS PRECEDING THE EVENT.

15. Indemnification

You agree to defend, indemnify and hold harmless the Company and its owners, officers, employees and contractors from and against any third-party claims, damages, liabilities, costs and expenses (including reasonable attorneys' fees) arising from your misuse of the services, your breach of these Terms, or your violation of any law or third-party rights.

16. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, accidents, supply-chain disruptions, labor issues, government actions or telecommunications outages.

17. Governing law and dispute resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.

Arbitration agreement

Any dispute arising out of or relating to these Terms or the services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. You and we waive the right to a jury trial and to participate in a class action. You may bring an individual claim in small-claims court instead of arbitration if your claim qualifies. This section does not apply where prohibited by law.

The location of arbitration will be New York County, New York, unless we both agree otherwise. The arbitrator may award any relief available in court, subject to the limitations set forth in these Terms.

18. Changes to these Terms

We may update these Terms from time to time. The dates at the top of this page show the latest version. Changes take effect when posted to our site. Your continued use of the site or services after changes become effective constitutes acceptance of the revised Terms.

19. Contact us

Questions about these Terms? Call (888) 794-6420 or reach us through our contact page. References to "American Garage Door" refer to the brand under which BH Home Solution Group LLC operates.